FREE SHIPPING ON ORDERS $250+
FREE SHIPPING ON ORDERS $250+
FREE SHIPPING ON ORDERS $250+
FREE SHIPPING ON ORDERS $250+

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10% Off Your First Order

Join ZIbra’s Perfume Closet

Sign up with your email address and cell phone number for newsletters, sales, and promotions. Receive 10% off your first order with code Smelling Good.

By signing up, you agree to receive email marketing from ZIbra’s Perfume Closet, including newsletters, sales, and promotions. You may unsubscribe at any time.

Shipping & Delivery

At ZIbra’s Perfume Closet, every order is carefully prepared and packaged to help ensure your fragrances arrive safely and beautifully.

Order Processing

Please allow time for your order to be processed and prepared before shipment. Once your order has shipped, you will receive tracking information using the contact information provided at checkout.

Processing time is separate from carrier transit time.

Shipping & Delivery

Delivery times are estimates and may vary depending on the shipping carrier, weather, holidays, or other circumstances outside of our control.

Once a package has been transferred to the shipping carrier, ZIbra’s Perfume Closet cannot guarantee a specific delivery date.

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before submitting your order.

Tracking Your Order

Once tracking information is available, we encourage you to monitor your package closely and make arrangements to receive it when necessary.

A package marked Delivered by the shipping carrier is considered delivered to the address provided at checkout.

Lost, Delayed, or Missing Packages

If your package is delayed in transit, please allow the carrier additional time to complete delivery.

If tracking shows your package as delivered but you cannot locate it, we recommend:

  • Checking around your delivery location, including porches, side doors, mailrooms, parcel lockers, or other secure areas

  • Checking with household members, neighbors, apartment staff, or building management

  • Contacting the shipping carrier directly with your tracking number

ZIbra’s Perfume Closet is not responsible for packages that are lost or stolen after the carrier has confirmed delivery.

Incorrect Shipping Addresses

ZIbra’s Perfume Closet is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an address error before your order ships, please contact us as soon as possible. We will make every effort to update the address, but changes cannot be guaranteed once an order has entered processing or shipment.

Additional shipping charges may apply if an order is returned and must be shipped again.

Damaged Packages

If your perfume arrives damaged, please contact us within 24 hours of delivery and provide clear photos of the damaged perfume, packaging, and shipping box.

After the damage has been assessed, an approved replacement will be shipped if the item is still available.

If the fragrance is no longer available, you will receive a store credit for the value of the damaged item along with a free-shipping coupon for your next order.

Please refer to our Returns, Refunds & Damaged Orders Policy for complete details.

Local Pickup

Prefer to skip shipping? Customers may also shop online and select local pickup in Tigard when available.

Please wait until you receive confirmation that your order is ready before arriving for pickup.

Questions About Your Order

We want your ZIbra’s Perfume Closet experience to feel special from the moment you place your order until your fragrance arrives.

If you have questions regarding your shipment or delivery, please contact us with your name and order number so we can assist you.